The dreaded content audit – getting a grip with snazzy tools

If you’re in business and have an online presence or hand out any type of marketing material, you have content. If you’ve been in business for a while, it’s likely you have a LOT of it. Content can get unruly if it’s not managed and in order to position your company as a leader in your market you need to have a 360° view of where your content is, what it continues to tell your audience and whether it is doing its job.

Content is a product your company can capitalize on.

You want to find some things out about your content:

  • Are there redundant items?
  • How high is the value? (Does it say the right stuff, and reach the right audience?)
  • How much is outdated?
  • How much could become valuable again with a little improvement?

Understanding ‘why‘ you should perform a content audit makes good business sense. It’s the ‘how‘ that keeps most companies from conducting a thorough audit (do I hear a ‘sing it sister!’?). If you don’t know what your content is telling your audience, or if you don’t know what is even out there; your bottom line will be suffering.

Know the quality of your content. (How it performs for your marketing goals.) Know the quantity of your content.  (The numbers of content products you have published, a catalog of content.)

A content audit can be a little intimidating. So now that you know it’s good practice, here are two great tools we’re using for clients to take the drudgery out of the whole process whether you have a ton of content or just a few pages on a website or a blog.

Your toolkit to get a grip on the most unruly content:

You’ve heard about SEO (search engine optimization) and how powerful it is. Screaming Frog SEO spider is a robust tool that doesn’t miss a thing:

From their site: “Screaming Frog will spider website links, images, CSS, script and apps from an SEO perspective. It fetches key onsite page elements for SEO, presents them in tabs by type and allows you to filter for common SEO issues, or slice and dice the data how you see fit by exporting into Excel. You can view, analyse and filter the crawl data as it’s gathered and updated continuously in the program’s user interface.” (It’s free!)

Site map generator from XML Site Maps lets you create a site map that is Google friendly but gives you the flexibility to create an HTML site map too.

From their site: “A sitemap is a way of organizing a website, identifying the URLs and the data under each section. Previously, the sitemaps were primarily geared for the users of the website. However, Google’s XML format was designed for the search engines, allowing them to find the data faster and more efficiently.” (It’s free!)

Any questions? Feel free to comment or contact me.

Cheers,
Cindi

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Disagreeing respectfully in the world of social media blogging

I’m consuming massive amounts of content lately (thankfully, I’m not feeling bloated in the least) and of course I find opinions and posts I disagree with.

Today I read a post about women and technical conferences that hit me in a way that made me want to jump into the conversation. I also came across a passionate  post that responded to the original article. I started my comment on the original blog, saved it and walked away for a while. I’m not sure I would do this in every situation, but because I use my real identity or my company’s identity it impacts how I interact with other blogs, but beyond that I also recognize:

 

  1. I have a great amount of respect for the author I disagree with.
  2. I have no close relationship with the author, we’ve never interacted.
  3. I have strong opinions of my own that may not appeal to the author’s audience.
  4. I have not developed a relationship with the author or the blog’s audience yet so no one knows my story or my world views.

Right. You get it, my comment was likely to come across as all about me, not the author’s topic necessarily and very likely to set off loyal readers own ire. I am like any human enough to be moved by great writing: I can react emotionally to a topic (and no, I don’t believe it to be a gender thing).

Maybe you’ve experienced the challenge of conveying in text what your voice and face would help you convey face to face with someone. It’s no small feat. Have you had a bad reaction to a comment you’ve made to a popular author’s post?

Pick your battles. Disagree respectfully. If you can’t comment on something without sounding like you’re attacking, or taking things to a personal level…you know the rule: don’t say anything at all.

So what do you do with that lingering irritation you didn’t get to express? Write your own post defending your opinion. Go ahead and reference the author but please for your professional sake, do it with a respectful call out.

Cheers!

Cindi

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Woman CEO advises women to negotiate nannies, housekeeping in salary packages

Although this article was targeted to Australia’s women workers, it applies here in the US too. If you are building your career at any level, having support in caring for your children as part of your salary and benefit package benefits your company, you and your family. Ita Buttrose, suggests nannies and housekeeping services should be part of your negotiation for your salary and benefits.

Salary and benefit negotiations are some of the most challenging negotiations for women overall, but taking the time to build up whatever it is that stops you short of getting in at a salary you want will help you and your career. Your employer expects it so I recommend you ‘go there’ and find the strength to recognize your value and ask for what you want.

This article A Woman’s Guide to Successful Salary Negotiation is adapted from the book. It’s a great read and I recommend you get the book if you struggle with salary negotiations. Don’t sell yourself short and definitely don’t settle for the first offer you get.

Short and sweet this week, but lots of food for thought.

Cheers!

Cindi

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e-Learning Development Specialist-open to all locations, remote position

I’m hijacking my own blog today to put the word out, I have an immediate need for:

e-Learning Development Specialist-open to all locations, remote position

Description

You’re the person who consistently delivers excellent eLearning lessons that meet your client’s requirements every time. You have a solid portfolio of examples of strategies and technologies that leverage digital media to successfully instruct and educate learners at every level of experience.

You’ve been responsible for designing, developing and maintaining varieties of online learning solutions working with and without a net. Our eLearning materials will certify high producing learners in domestic and international locations.

Maybe you’ve designed, constructed and implemented company intranets and applications (it’s not a deal breaker if you haven’t). Your work supports your client’s business objectives. And you’re a killer technical writer. In this role you’ll be focused on your specialty: eLearning development, not delivering training. Who could ask for anything better?

What we’re looking for in working with you:

Design and develop, test and deploy eLearning lessons for identified modules, including maps for other team members to create course materials, exercises, and assessments.

Collaborate with every level of stakeholder to align development with eLearning subject matter, training needs and requirements.

Coordinate with appropriate stakeholders to maintain eLearning catalog and LMS updates as needed by updating course materials.

Conceptualize, develop, and lay out the appropriate technical infrastructure required to deliver digital eLearning content to learners.

Education and experience

Bachelor’s Degree (B.A.) from a four-year college or university.

A minimum of five years professional experience in eLearning.

Skills

  • Development of interactive e-learning courses resulting in assessed learning (demos, software simulations etc.)
  • Excellent command over common authoring tools and course development methodologies like PowerPoint, Captivate, Presenter, Articulate, Flash, Photoshop, Illustrator and/or other graphic and media design production tools
  • Organize abstract technical concepts into understandable flowcharts, diagrams, illustrations, etc.
  • Excellent verbal, written and listening communication skills.
  • Basic knowledge of Adult Learning Theory.
  • Strong analytical and problem solving skills.
  • Familiarity with SCORM.
  • Familiarity with LMS management.
  • Great graphic design paired with strong information design skills.
  • Demonstrated understanding of browser usability, cross-platform compatibility and image handling.
  • Animate and design in Flash, nice to have.
  • Work independently and as part of a team.
  • Ability to meet tight deadlines efficiently.
  • Travel may be required.

Contact Cindi Schultz

i.n.f.o[at]footholdservices[dot]com

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A brand style guide? Why you should have one now

A style guide of any kind gives you a basic blueprint for how any content will be presented consistently. A brand style guide goes beyond that and dictates how you will present things like your logo or your tag line in different situations. And it lays out the way your company will show up anywhere. Brand style guides can save new brands lots of time.

This is part 4 of the 4 part series on Who will care for your content now that your site is live?  When you think about any large company most of the time you can visualize the ‘image’ of the company. Well, that happened with purpose. You recognize these companies because their image and brand is consistently communicated in each specific situation by design. It will take time to develop the perfect style for your company, but  it’s worth it so you don’t become a brand gone wrong.

Why should your company  have a brand style guide? First of all, you’re busy. When you lay out your brand style, it becomes your handy reference guide and can save you huge amounts of time when you promote or prepare for events. But most important, it’s your all encompassing calling card and:

  • Leads to fast recognition
  • Everyone knows what to expect when they see your brand
  • Supports your reputation

Take a survey of your website, your promotional materials, your twitter page, facebook page etc. and ask yourself how consistent your visual message is.

  • Take some time to figure out the style your company represents now and whether it needs some tightening up.

Cheers!

Cindi

If you missed them you can read this full series:

Part 1 – Link rot leads to trust rot

Part 2 – Blogging when writing isn’t your favorite thing to do

Part 3 – Things change it’s a part of (your website’s life)

Part 4 – A brand style guide? (Why you should have one now)

 

 

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Avoid running yourself ragged while running your business

Your business is growing. With all the hats you wear in your company, why run yourself ragged when you have some of the strongest online and virtual tools available to businesses today?

While the front of your business (restaurant, retail store, professional services company) may be controlled chaos, you have a lot of virtual tools at your fingertips that will take a huge amount of the lifting off your plate day to day so you can keep your head in the business and grow it the way you do so well.

  •  Internet fax Are you constantly running to the print shop or local office supply to send faxes? Try using internet faxing an extremely convenient and low cost (some are free-but beware they are filled with advertising) way to have a dedicated fax number for your company and the added beauty of not having to make that extra run during the day. I use myfax.com.You can give them a test run.
  • Virtual assistants If you don’t have someone in house who assists you (or the assistant you have just isn’t cutting it) with everything you have on your to do list, you can look into utilizing the services of a virtual assistant. Someone who is not in your office every day but has your best interest as their business can be golden. From a full on customer service department to an answering service to an individual who is not only professional but connected online to handle a broad range of tasks for several clients like you at one time; you can save yourself time by taking the time to find the best fit for your company.
  • Content writers When was the last time you took stock in all of the content you have facing your customers and community? If your staff is writing your blog, your web content, your marketing materials etc. and you have confidence that their skill is strong enough to capture your customer’s attention, then kudos to them (and you). If you’re a little uncomfortable with what gets published on behalf of your company – well it might be time to look into letting a professional handle getting the word out for you. Strong businesses view content like they view another product they sell. They nurture it until it soundly represents their brand.  Consider it.

I use and benefit from virtual officing tools every day.

Cindi

 

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Things change, it’s a part of (your website’s) life

Caring for your company’s content is a little like gardening. You don’t have to have an exceptionally green thumb to manage it all but you do have to care enough about it to keep it weed free and pleasing to a customer’s eye.

This is part 3 of the 4 part series on Who will care for your content now that your site is live? And all of the things we’ll talk about today need attention on your website, your social profiles, your marketing materials and any other customer facing information you put out to the world that tells the story of your brand or products. All of them are  things that get missed or left behind really often. Why not try to prevent a bad visitor experience on your site or anywhere your company presents itself?

Things change in business all the time.

  • People come and go.
  • Your company grows and moves to a new location.
  • Phone numbers change or new contacts get added to your directory.
  • Event dates or venues change.
  • Your service offerings change.

Do you have an inventory of your company’s content? If you sell widgets, it makes sense that you take inventory regularly so you know just where each widget is when you have to move or modify them.

Content is your most valuable widget. It just happens to be the widget that has the power to invite, entertain, retain or push away current or potential customers. Why wouldn’t you take inventory of your content when it matters so much?

Are you growing seeds or weeds?

Food for thought!

Cindi

If you missed them you can read this full series:

Part 1 – Link rot leads to trust rot

Part 2 – Blogging when writing isn’t your favorite thing to do

Part 4 – A brand style guide? (Why you should have one now)

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SheBrand asks if you’re making a good impression

SheBrand’s Liz Dennery Sanders asks in her recent SheBrand Candy tip: Are you making a good impression? And points out the fact that your visual brand has only seconds to make an impression on clients and potential clients, and that impression matters a great deal today.

 

It was one of those “How’d she get into my head?” moments because the Foothold website and brand are currently undergoing a major change. While the aesthetics for Foothold aren’t where I want them to be at the moment, it’s still very important for you and I to meet one another. So it is my goal to use this blog and all of the other channels we’re involved in now (Facebook, Twitter) to communicate with you and introduce you to the updates to Foothold as a company over the next few months.

If your brand is under a rennovation should you hide out or shutter the windows while you ‘remodel’? No. Take those steps toward building your community of connections as you build your brand and visual presence, all the while keeping the lines of communication open to both positive and negative feedback.

Get Liz’s Brand Candy weekly tips for some great insight for your own company.

Enjoy!

Cindi

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Blogging when writing isn’t your favorite thing to do

Blogging stress Have you put off starting a business blog because you just don’t think you’re a good writer or don’t have anything to write about?

This is part 2 of the 4 part series on Who will care for your content now that your site is live? And the great news is that as long as you understand your company’s message, and are your brand’s advocate, you don’t have to be a professional writer to have a great blog that attracts lots of readers.

  • Keep it simple

Don’t sell yourself short. If you have been talking to customers successfully in person for any length of time, you can translate that same passion into a blog. Take some time to write down the last three or four conversations you’ve had with customers that went really well. You’ll start to find your company’s voice and your writing voice; and a blog is born!

  • Keep it natural

Using a blog to talk to prospective and current customers is all about sharing your ideas for how your company is positioned to uniquely help them without smacking them in the face with pressure tactics. If you’re stumped for ideas on what to write about, start with the things you tell customers on a daily basis in person:

  • Do you brag about your staff in person? Brag about them on your blog too.
  • Do you answer customer questions in person? Answer them on your blog.
  • Has your company met a community need that got some media coverage? Talk about that on your blog too.

When you start to think about all the great things you tell people in person, you’ve come up with a list of the first few ready made blog posts. Plus your readers will love you for answering some of their pressing questions!

  • Keep it short

Sometimes the single thing that keeps business owners from blogging is their perception that it will take too much time. If you use a blueprint for your blog post writing to give yourself some structure and time commitments you can follow it and your blog will become something you enjoy instead of the thing you dread.

Your blueprint should include two simple things: When and What. When means giving yourself one or two times a week of uninterrupted brainstorm and writing time. What means giving yourself the freedom to write about business related topics but also the freedom to write about things that impact your community or you personally because it gives your readers a chance to get to know the you behind the company.

  • It’s brainstorming time! Just a few minutes once or twice a week to recall some of the great in person conversations you’ve had with clients, community members, vendors or business peers will build your list of topics to write about.Write a few statements from those thoughts so they will prompt you when you write later.
  • It’s blogging time! Set aside consistent (and short) times once or twice during your week to brainstorm and write. With your list of ideas from your in person conversations, write one or two conversation ideas, do a quick review and post.

Have fun with this part of your business, don’t put a lot of pressure on yourself and you’ll notice after a few posts that blogging can be part of your routine too, and a fun one at that!

Happy blogging!

Cindi

If you missed them you can read this full series:

Part 1 – Link rot leads to trust rot

Part 3 – Things change it’s a part of (your website’s life)

Part 4 – A brand style guide? (Why you should have one now)

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Women in the world – Meryl Streep’s tribute could be from/to all strong women

www.womenintheworld.orgKnowing how many powerful women in my own life have changed me; I get so excited to see conferences with the kind of message Women in the World has. I’m linking to Meryl Streep’s tirbute to Hillary Clinton but there are so many great videos on the Women in the World YouTube channel you’ll be inspired.

Women’s rights are human rights. ~ Hillary Clinton

Here’s Meryl Streep’s tribute to Hillary Clinton; which by the way could be a message from all strong women to all strong women worldwide.

Here’s Sandra’s story “Hatred doesn’t solve a thing”.

Best, Cindi

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